Last updated: June 27, 2026
Privacy Policy
Ptilo is operated from Victoria, Australia.
This Privacy Policy explains how Ptilo collects, uses, stores, and protects personal information when you use our website, iOS app, web app, and related services.
1. Information we collect
Ptilo may collect information you provide directly, including:
- email address
- username
- display name
- profile visibility settings
- sneaker collection data
- wishlist data
- sneaker photos you upload
- friend requests and friend relationships
- in-app notifications
- support messages you send us
Ptilo may also collect limited technical information, including:
- device type
- app version
- diagnostic information
- error logs
- usage information needed to operate and improve the service
2. Collection, wishlist, and calendar privacy
Your collection and wishlist are private unless shared through Ptilo's profile and friend features.
Your sneaker calendar and "sneaker of the day" history are private and are not shared with friends.
Other users may be able to discover that your username exists so they can send friend requests.
3. How we use your information
We use your information to:
- provide and maintain Ptilo
- create and manage your account
- sync your collection and wishlist across devices
- enable friend requests, profiles, and notifications
- provide collection analytics
- respond to support requests
- improve reliability, security, and performance
- prevent misuse of the service
4. Third-party services
Ptilo uses third-party service providers to operate the service, including cloud hosting, database, authentication, and infrastructure providers.
These may include:
- Supabase
- Cloudflare
- Vercel
- Render
- sneaker data/API providers
These providers may process information outside Australia.
5. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no internet-based service can be guaranteed to be completely secure.
6. Data retention
We keep personal information for as long as reasonably needed to provide Ptilo, comply with legal obligations, resolve disputes, and maintain security.
If you delete your account, we will delete or de-identify associated account data within a reasonable timeframe, unless we are required to retain certain information by law.
7. Account deletion
You may request account deletion by contacting:
In future, Ptilo may also provide in-app account deletion.
8. Access and correction
You may request access to, or correction of, personal information we hold about you by contacting:
9. Children
Ptilo is not intended for children under the age required by applicable law to use online services without parental consent.
We do not knowingly collect personal information from children.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be available at:
11. Contact
For privacy questions, support requests, or account deletion requests, contact: